Is a living tree right for you?

1) Our trees aren’t perfect. The first thing you’ll notice about our trees is that they don’t look like the noble fir you grew up with. This isn’t your Grandma’s tree, but it’s a tree for future generations. We like to think that gives them character.

  • All trees are grown straight based on their foliage shape- not trunk. Some shift in their container during delivery and can be straightened by packing in the soil better.

  • Dead needles collect on the interior of the trees. This is natural as our trees can’t be mechanically shaken like cut trees, we do our best to pull out the needles, but Aleppo Pine are particularly hard to clean out. Its does not mean they are dying.

2) Our trees need love. We want all our trees to find good homes. Our goal is not just to rental a bunch of trees; we want to see them go on living! A little holiday spirit can go a long way towards the survival of your tree. If you forget to water a cut tree, it only gets crispy a week early, but forget to water a living tree… the results are more dire.

3) We need your patience. Employing living people to deliver living trees comes with A LOT of variables. We are trying to keep rental fees as low as possible, but we need your help and patience. We ask that you keep the Christmas cheer with our hardworking elves and be as flexible as possible with your drop-off and pick-up times.

Can specify a drop off or pickup time?

As to the pickup time, we cannot guaranTREE any specific times. The routing software builds routes based on efficiency for the reindeer, even slight variations can impact their day significantly.

Why does my order say “processing?”  Is it still coming?

All of our orders read as “processing” in the system until they are delivered, then they are “completed.”  Don’t worry about that.  It has no effect on your tree order.

Why doesn’t my tree have that strong, nostalgic “Christmas-y smell?”

Actually, the “fresh tree” fragrance you get from a cut tree is the smell of the sap leaving the tree as it slowly dies…   The same effect can be created by gently trimming some of the needles before having guests over which kick up a whiff of Christmas.

How should I care for the tree so that it remains healthy in my care?

Check out our Care and Feeding page for a complete set of care instructions for your Living Christmas Tree.