Christmas Tree Rental | Live Potted Christmas Trees Delivered for California | FAQ

Does delivery cost extra?

SCOTTY CLAUS: Rental and delivery costs are shown separately on our order form. Larger trees require more elf power to move, so delivery costs are slightly higher. Separating the cost of delivery allows us to charge less taxes than last year. YAY!

BACK TO TOP

What if I can't be available for my scheduled delivery time?

SCOTTY CLAUS: If you can't be home to welcome your tree at the scheduled time, simple select 'okay to leave on porch' and we will leave it on your front porch for when you get home.

JINGLE BELLA: But if you live in an apartment building or gated community, we can't leave your tree alone outside. We ask that you reschedule at least 48 hours before your delivery date. We elves like to keep everything on schedule, so we charge an additional $25 delivery fee for no-shows and last minute rescheduling.

BACK TO TOP

What if I can't be available for my scheduled pick-up time?

SCOTTY CLAUS: If you can't be home to say "Good-bye" to your tree, you may leave it outside by your front door, in a covered area. Sun will burn a tree after being in the house for so along. Also, do not forget to continue to water your tree.

BACK TO TOP

What if I don't like my tree when it arrives?

SCOTTY CLAUS: Yikes! Our elves inspect every tree that leaves the North Pole to make certain it meets our high standards. Like all living things, our trees aren't perfect, so we suggest you read "Is Rental Right for You?" before ordering. We will offer a one-time replacement tree, after which, your money will be returned if you are still not overjoyed with your selection.

BACK TO TOP

How much do I water my tree?

BLITZEN: We recommend watering your tree immediately upon arrival with a watering can with a long cylindrical spout. Pour the water slowly until you see it begin to exit through the holes on the bottom of the pot. Repeat this every couple days. Be sure not to over-flow the catch basin.

BACK TO TOP

What happens if I forget to water my tree?

JINGLE BELLA: Once or twice and the tree might forgive you, but a home with heaters blaring can be an inhospitable place for a living tree. Without sufficient water, needles will begin to fall heavily and brown spots will begin to appear. By the time this happens, it may already be too late.

SCOTTY CLAUS: By the way, over-watering your tree can cause the same symptoms, so be sure to check the soil moisture first.

BACK TO TOP

What happens if I kill my trees?

SCOTTY CLAUS: Double yikes! If a tree is returned to us with signs of obvious neglect (BLITZEN: Like if it's brown and crispy), your deposit will not be refunded. The real cost, though, is to future generations who will be unable to enjoy the tree at its maturity.

JINGLE BELLA: That said, it's pretty hard to kill your tree. Just water it every couple days and don't put it too close to a heater vent, and it should be just fine!

BACK TO TOP

How does the deposit work?

JINGLE BELLA: Just like renting skis or a snowboard, there is a deposit amount held as a place holder on your credit card. Unless your tree comes back crispy or (gasp) not at all, nothing additional will be charged to your card. Also note: we do not have access to your credit card info, that information is encrypted the moment you enter it.

BACK TO TOP

Can my tree be placed outside?

SCOTTY CLAUS: When your tree first arrives, it can remain outside for as long as you'd like. However, once the tree has been inside your home for over a week, moving it outside into direct sunlight could cause it to go into shock, burn the needles and possibly die. If you must move the tree outside, make sure it's in a sheltered, shaded spot.

BACK TO TOP

Does the size include the height of the container?

Blitz: Yes, the size listed is measured from the base of the container to the tip of the tree. We don't trim our trees, so the sizes listed are also approximate. Please keep this in mind when you choose your tree.

JINGLE BELLA: The container gives you more space to stack presents!

BACK TO TOP

My tree is too tall. Can I trim it?

JINGLE BELLA: No, Silly!

SCOTTY CLAUS: Living trees don't like to be trimmed. We understand that mistakes happen and your heart might be too big for your living room, so for a $25 fee we will gladly delivery a tree to better fit your needs. Trimming your tree in any way will result in your deposit being forfeited.

BACK TO TOP

Can I keep my tree after the holidays?

BLITZEN: We do not encourage planting your Christmas tree. Most Southern Californian gardens cannot support one, let alone many full-size Christmas trees and we definitely do not recommend you plant them in a public park.

BACK TO TOP

Can I get the same tree next year?

JINGLE BELLA: Yes. We call it Tree Adoption. By following the step on the website before your tree is picked- up, we can return your beloved tree to you next year.

BACK TO TOP

Do live trees smell as good as cut trees?

JINGLE BELLA: Nope! Our trees smell better! Because our trees continue to live instead of slowly dying, they also continue to smell great long after cut-trees have faded.

BACK TO TOP

Can I flock my tree?

BLITZEN: Are you flocking kidding me???

SCOTTY CLAUS: Please don't. Flocking your tree will make us sad and make your tree even sadder. Flocking amounts to tree abuse and as such your deposit will not be returned. We might also post a Polaroid of your flocked tree on our dry-erase board next to various un-Christmas-like obscenities...

BACK TO TOP

Can I put lights on my trees?

SCOTTY CLAUS: Yes! Living trees are less flammable because they don't dry out like cut trees, so feel free to decorate your tree as you see fit. Still, always practice good fire safety and use common sense; don't overload outlets and keep connections away from the tree's water tray.

JINGLE: Try not to use super-hot lights and be sure to water your tree as prescribed by Scotty Claus. LED lights are low wattage and do not get hot.

BACK TO TOP

Does the tree need to be near a window?

SCOTTY CLAUS: Trees love sunlight, but it is not essential for the short amount of time that your tree will be in your home.

BACK TO TOP

Can I pick out my own tree?

JINGLE BELLA: Our elves are experts at picking out the perfect tree for you, but if you'd rather pick out your own tree, contact us by email and we will keep you informed about up coming opportunities to select your own tree!

BACK TO TOP

Can I pick up my own?

SCOTTY CLAUS: We have made every attempt to measure and keep our carbon footprint as petite as possible. Single trips to and from the nursery, exponentially increase our environmental impact and make it impossible to keep track of. Please send us a request and we'll keep you updated.

BACK TO TOP

How do I get my non-profit organization involved with The Living Christmas Company?

JINGLE BELLA: Click on Philanthropy in the About Us section of the website or contact us by email. Giving is at the heart of The Living Christmas Company and will we be happy to help you!

BACK TO TOP

How do I invest in The Living Christmas Company?

BLITZEN: Contact us by email to learn how you can become a part of our mission to “Change the way California Celebrates Christmas”.

BACK TO TOP

How do I get out of going to my In-Laws' for Christmas dinner?

SCOTTY CLAUS: Good luck. When we get the answer you'll be the first to know!

BACK TO TOP
Rent a TreeSitemap